Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online via the Services Australia site.

To qualify for JSP an individual should:

– be of qualifying age for JSP
– meet Australian home requirements for JSP
– be unemployed, and
– trying to find work and going to take part in activities that increase their opportunities of discovering a job, or
– not able to work, study or employment search for work due to medical condition, employment health problem or injury, or
– employed or employment studying complete time and are not able to undertake these due to a medical condition, disease or injury and work or study to go back to

If the consumer has actually shown they are not able to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls listed below the JSP earnings test cut-off

For instance, a self-employed DSP client is still working 30 hours per week, but their income has lowered. See Rates and Thresholds.

In all cases, check if the client is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being certified they should provide their savings account balances, proof of income and work separation information.

Customers can begin an early claim online. They will have the ability to finish Your individual details, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to respond to in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online till within 14 days of being qualified for JSP. They will get a suggestion notice 14 days before the eligibility date.

A detained individual might lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the consumer is qualified but not payable when they declare.

Customers transferring from an existing earnings assistance payment can lodge an early claim up to 28 days before the date of certification.

Online claims

Customers should develop a and link their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they must:

– sign in to myGov and access their connected Centrelink online account
– ensure their personal details are appropriate. From the menu, select the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a minimized concern set as part of their online claim if they are:

– currently in invoice of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is provided to the customer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their present payment.

The job will permit the customer to undertake a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed not able or unsuitable to finish an online claim or candidates. ACC ought to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a client begin a claim which can then be finished by the consumer in their Centrelink online account

Remote customers

If the customer resides in a remote area and normally utilizes an agent, Remote Service Centre, or phone to do company and is unable or unsuitable to complete an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote consumers.

The customer needs to have:

– the remote sign revealing on the Customer Overview, or
– a property address in a remote location

To examine the address remains in a remote place:

– search the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of a person, motivate the nominee to help the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it may not be reasonable for a consumer to finish all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia must identify if they have minimized their employment potential customers by moving to a brand-new area.

If this is the case, employment the Service Officer should examine a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the customer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.

Do not generate compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to recognize a non-compliance event has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job seekers undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are eligible for a referral to a Labor force Australia or other specialist supplier, will have a preliminary consultation scheduled during the Participation Interview. Attending this first supplier visit is understood as the task candidate’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will determine the start date of the task seeker’s income assistance payment. Note: this is subject to task candidates meeting any waiting durations and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task seekers to the Workforce Australia online employment service. This excludes task hunters living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly calculate this and apply the appropriate rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to consumers during their online claim. Employer details, name and ABN, will exist to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the employer within the claim. If a consumer verifies the employer, when on payment, STP pre-filled income will be provided to the customer when they report. If the customer does not validate the company, when on payment, the STP employer may provide to the client again when they report.